Arriba mexican grill

Okay, this is tricky. We've been going here for almost 7 years and 99.9% of the time it is very good in all aspects. The last couple of times has been mediocre at best. Slow service, cold food and long wait for food. I'm gonna chalk it up to short staffing and crowds getting bigger due to coming out of the pandemic. However, we expressed our disappointment to the manager when she was going table to table and asking how everything was. Instead of saying she'd check on our food because we informed her we can't tell you how it's going because we haven't gotten food yet, she just said "okay" and walked away. I'm not chalking that up to the pandemic. Needs to work on hospitality skills. That is what industry she's in. We didn't want any special treatment, just for her to show an actual interest in her guests experience since she was asking. Seemed like she was just doing her job by asking and not really caring in all actually. Like I said, tricky review. I gave 4 stars because we like this place. If this was a first time experience, it would of been a different review.

Friday nights are packed, so it was to be expected. But I had a 30 minute wait to be seated. When it was my time, they called my name and seated another couple. I would have normally been furious but after realizing what they did they not only gave me a great table right away but took care of us very well. It was a mistake on their part but the way they handled it was very professional and it was appreciated Thank you!

Good cheese crisp terrible service