Nationwide Vision

• Bonnie H
  
  
  (October 5, 2021, 4:01 pm)

  Stopped in to the Ellsworth location and met with Michele. She helped me pick out frames and was patient with me as I tried to decide which ones to select. I liked that they had a large selection of frames. I had a pleasant experience and would recommend Nationwide. Thank you Michele!

• Alex L
  
  
  (August 4, 2021, 9:57 am)

  Not sure why they have a bad rating. The optometrist (I forgot his name, sorry) took his time with me and answered all my questions. While looking for frames, Sara took her time and made me feel all my choices were the right ones. I never felt rushed and she made sure that I felt comfortable with all of my decisions before moving to the next step. I received my glasses and feel great with my decision to choose this store. Thanks to the staff for a great experience!

• Amanda Mcdonald
  
  
  (February 12, 2021, 7:10 pm)

  Overall my visit was good. The lady doing the eye tests and dilating drops and Dr. Drew were good. However, there was a big issue with payment. They (guy that was dealing with frames and orders and things, and the front desk lady) said my insurance doesn't cover both contacts and glasses and I had to pick which one to use the benefits on. I disagreed (knowing that I specifically got a plan that would cover both), and the front desk lady called the insurance and still said one or the other. (Idk if they didn't ask about my specific plan or how that happened). I had my benefit summary on my phone but they said there wasn't a business email to send it to. So basically they didn't believe me. I got contacts ordered and left. I called the insurance once I got home and they verified that I did indeed have coverage for both contacts AND glasses. The lady from the insurance called the Nationwide Vision office and they didn't answer (twice) so they left a message for them.
  I'm hoping they'll call back to say I can get my glasses covered, will update.
  
  Update: they got it sorted and I'm going back tomorrow to get my (covered) lenses. Gabby (I think is who I was talking to) said "it's not my fault" and she didn't know why they told her the wrong thing earlier. Idk what happened there or exactly how this could have been prevented but it was really frustrating. I'm glad it worked out but it would have been a lot less stressful to not have that happen in the first place.

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