AutoNation Chevrolet Arrowhead Service Center

We've been going there for years now and we had no appointment, ( battery problems) & the staff there was very efficient, and worked in unity to get me,( ♿) and my wife in & out in record time. This was a great experience. I made my doctor appointment too.
Thank all of you at Auto nation on bell rd. M. E. Bless u! All.

I recently revisited AutoNation Chevrolet Arrowhead for my second time for a oil change, and once again, I left with a smile on my face and complete satisfaction with the service provided. This dealership continues to impress with its commitment to excellence and customer care.

Upon arrival, I was warmly greeted by the service advisor, Aaron, who handled my visit with utmost professionalism and courtesy. He efficiently guided me through the check-in process and made sure to address any questions I had before proceeding with the oil change. Aaron's friendly and approachable demeanor immediately put me at ease, reaffirming my trust in the dealership's service department.

During my visit, I noticed that Aaron was training a new service advisor named Gene (if my memory serves me right). Despite being in training, Gene demonstrated a remarkable grasp of automotive knowledge and customer service skills. It was evident that the dealership places great emphasis on training their staff to ensure every customer receives the best possible experience.

Shanna, another member of the team, also played a vital role in making my visit exceptional. Her willingness to assist and provide additional information on service packages and maintenance options was truly appreciated. It's the small touches like this that make a significant difference in the overall service experience.

The oil change itself was conducted with utmost efficiency and care. The technicians at AutoNation Chevrolet Arrowhead have consistently shown their expertise in handling routine maintenance tasks. Knowing that my vehicle was in the hands of capable professionals gave me the peace of mind I needed during the service.

Once again, I was pleasantly surprised when I collected my vehicle. Not only did it have a fresh oil change, but it was also treated to a thorough wash, looking as pristine as the day I drove it off the lot. It's these thoughtful details that make AutoNation Chevrolet Arrowhead stand out from the rest.

In conclusion, my second visit to AutoNation Chevrolet Arrowhead for an oil change was a resounding success. From the attentive service provided by Aaron and the excellent training demonstrated by Gene to the valuable assistance offered by Shanna, every member of the team contributed to a seamless and enjoyable experience.

I highly recommend AutoNation Chevrolet Arrowhead to anyone in need of automotive services. Their commitment to top-notch customer care, combined with their skilled technicians, ensures that your vehicle is in the best hands possible. I look forward to my next visit knowing that I'll receive nothing but the finest service at this dealership.

This is our second experience with their service department, and we will continue to go back! Bradley was very helpful with our recent visit as we had a couple of small issues with our 2021 Yukon Denali. He was great at keeping us up to date with the status of the vehicle via text, set us up with a rental vehicle so they could order the part needed and also looked into a clicking noise that intermittently happens with the driver’s seat. (He even rode around in the parking lot with me in 110 degree heat with no AC so he could be sure to hear it!). We purchased our vehicle from another dealership in the valley but will continue to make the drive over to this one for their service!

I initially had a bad experience here, however, the company reached out to me in an effort to learn from my experience and improve. They did all the things they should have done initially, and free of charge to earn back my trust. Mission accomplished. The service manager went above and beyond to ensure my needs were met. She even offered to order an after market LED bulb to replace the one I had that went out. Thank you!