S & M Moving Systems

I had an amazing experience with S&M Moving. We had a very short window to move our entire warehouse, and they offered immediate solutions and were able to make it happen quickly and efficiently. Every team member from the front office to their driver and movers had a great work ethic and and were very friendly and easy to work with. I highly recommend them.

We moved from Puerto Rico to Oakland recently and S&M Moving handled the delivery, move-in and unpacking in Oakland. The guys were very professional and did a great job. Literally one small item was broken from the whole move which was impressive. We did have an issue with a few new scratches on the hardwood floors from the move in and Mike D from their office was amazing and covered the expense for the repair. The guys were careful but I wanted to call this incident out as great customer service is something I have not seen previously with moving companies. They were fantastic and I highly recommend them.

We have moved across the country several times, and I can say without a doubt this was the best moving experience. From the very beginning Robert was very courteous and professional, and did a great job working with me on the estimate for the move. He asked a lot of questions and did a thorough inventory. He also made several trips personally to deliver moving supplies (without a charge) to us on three separate occasions. Our moving coordinator, Denise, was also in contact frequently throughout the process, and was responsive to any questions we raised. The movers on both ends were very friendly and did a great job. Our items arrived within the guaranteed window as promised. We did have one broken dining room chair and a missing vacuum cleaner which is why it's on a 4 star rating. I am working through the claims process now and will update rating if any issues come up. I would not hesitate to use S&M for a future move!

Update: Funds to replace the broken chair were provided without any hassle, and the missing vacuum cleaner was found and re-delivered within 2 days. Great experiences all around!