Address: | 24119 Mission Blvd, Hayward, CA 94544, USA |
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Postal code: | 94544 |
Phone: | (510) 582-7713 |
Website: | http://www.elpolloloco.com/locations/store/3514?utm_source=gmb&utm_medium=yext |
Monday: | 10:00 AM – 11:00 PM |
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Tuesday: | 10:00 AM – 11:00 PM |
Wednesday: | 10:00 AM – 11:00 PM |
Thursday: | 10:00 AM – 11:00 PM |
Friday: | 10:00 AM – 11:00 PM |
Saturday: | 10:00 AM – 11:00 PM |
Sunday: | 10:00 AM – 11:00 PM |
Used the app for the first time tonight at 830pm. Curbside pick up wasn't available in the app. Received free chips & guacamole for downloading the app. There was a long wait for pick up orders. Long drive-thru line at this hour seemed unusual but I think it's normal. Loved the food!!
I think it’s important to give positive feedback when an establishment goes above and beyond. Today the team at this location accidentally gave me the wrong order. I called and right away I was told they would take care of it. I did have to go back but to make up for the error they not only replaced my meal with the correct one but they threw in a whole large order of guacamole and chips. Along with some extra of that cilantro dressing. This is great customer service considering the guacamole and chips cost almost as much as the salad I bought with a coupon. Good stuff.
The service was just okay this time
Always good! Fast and safe service