Patelco Credit Union

Great Customer Service, very knowledgeable and friendly staff. Valerie the manager, is pro-active and in tone with every customer. Staff takes a personal interest in every customer. Maximum wait time has always been less than 5 min. I love this branch !!!

I use the ATM all the time and it works fine. I also often go inside for other banking matters, and they always seem to be very helpful. Their app is also very good. I can use the app most of the time for transactions like depositing checks or transferring money to other accounts. It also has Zelle for money transactions. It also seems secure with two-factor authentication. It seems like the employees are nice people, trying to help other nice people. I used to do my financial transactions at a bank and was always very disappointed by long lines and bad attitude. This credit Union is by far better. I have also used other ATMs in the Bay Area and gone inside to use the branch in San Francisco. Always good results. And the Patelco Sports Park on Bernal Avenue is proof that Patelco invests in the community. Compare that to what banks put their money into, which is their pockets. I could never figure out why there were so many employees at the bank and yet so few people actually helping customers. At the credit union, most of the people working are helping other people all the time.

All my questions were answered and my concerns were put at ease. Damaris was super helpful thank you so much. For those of you complaining have you gone into other banks they were not helpful at all and rude. Every Patelco I have been I have gotten great service accept East Castro Valley Blvd they seam not too helpful.