Pacific Service Credit Union

Revision (see previous better rating below) : Pacific Service Credit Union has some real customer service problems. The problems seem to be centered around their phone coverage and app/online log in services. The people (it took me over 45 minutes on hold to get a live person) are generally helpful (I finally ended up with a lady who said her company partners with the credit union but she refused to identify what company that was? She said they help out with heavy call volume??? When I call the credit union and give out my information, I would like for it to be with their staff only,,, The lady refused to identify herself and ended up slamming me back on hold and then 10 minutes later the line went dead,,,, over 1 hour wasted??? The app has locked out my wife and I more than a couple of times and I see a lot of reviews that have similar complaints as mine.

(Previous Review) Pacific Service is the BEST credit union out there. Randy carefully took our information and came up with an amazing vehicle refinance and a debt consolidation loan that is saving us hundreds of $$$ each month. And now we have just one place to pay instead of sending our payments all over the place each month. Their rates are super low, but I really appreciated that Randy took the time to really look at our individual situation and planned out an imaginative approach for us to manage our incomes.
You can compare my review of Patelco Credit Union to see how different our experiences were with these two lenders. Spoiler alert,,, there is no comparison,,, Pacific Service Credit Union dominates and we are wildly happy customers because of that.

Friendly help with a smile

Viviana Navarrete is the best at what she does. She went out of her way to assist myself and my family. Also, explained the benefits of a credit union and was very patient with all my questions. She is in the Concord Location and also speaks Spanish. Don’t hesitate to call her for your banking needs you won’t regret it.