Dolan's Lumber, Doors and Windows

This review is based on customer service.

Today, I unfortunately got a flat tire and the nearest spot was Dolans Lumber. I pulled over and immediately went inside to tell them I got a flat and had to park there until a tow came. It was 5pm and they close at 5:30pm. I was blown away by their response. I spoke to the 2 front lady’s in front and they could see I was having an anxiety attack. They immediately comforted me and told me to grab a water from their fridge and they would have the guys move my car to the gas station if my tow did not arrive before they closed.

The entire team was so amazing. I am speechless at how comforting and helpful they were to a complete stranger. We are currently in the beginning stage of a home remodel, and I will now be a new customer. I am so thankful for this entire team. Little do we know, our thoughtfulness and kindness can make such a difference in someone’s life. Their response to my situation has now gotten them a customer. From the bottom of my heart, Thank you. This is an amazing team and I can’t wait to work with them.

Solid selection of tools, fasteners, lumber, doors. Service counter is well-staffed, and yard guys are helpful. Prices are reasonable. Solid choice for professionals and DIYers.

Ted and Francisco from Dolan’s have fixed our sliding glass doors. They were fantastic, pleasant and went far beyond our expectancy.

Last December I purchased windows and doors from Dolan's for my new addition. If I had to write a review 6 to 8 months ago, I probably would have give them one star with a bad review. Windows and doors were going to take 7 to 9 months, instead of three months originally promised, with no communication on when, where and if. Months of frustration, contractor complaining for delays, etc. I thought Dolan's was bad company.

Was I ever wrong! I realized that after we attempted to contact the manufacturer with little luck and very rude communications back. I then researched the manufacturer and found that they make great products (that is why Dolan's carries them) but are terrible in customer relations, across the board to all customers and their reps; everybody got equally bad treatment, period!

I can not tell you all enough about how hard Dolan's tried to help. From delivery staff to VPs to owners; they went out of their ways to help. I realized how polite and diligent they were at all levels trying to communicate to us while the manufacturer was outright ignoring it all. They did everything above and beyond expectations. They even installed two of the very difficult to install windows, which the contractor couldn't install. They are extremely professional, competent, polite, and cordial. I always bought my quality and custom-cut lumber from Dolan's. Now I will buy all my construction needs from them. I would also not hesitate a bit to use them to install anything.

Great company, great business, and most importantly, wonderful people.