Diablo Water District

I'd like to share my most recent experience. I actually had a huge leak which caused my bill to be more than double. I called in and the representative, Becky whom recommended that I setup leak alerts notification. I told Becky that she saved me and that I was going to spread the word in my community. Becky was very helpful, took her time to explain everything to me. She mentioned how to utilize consumption reports. Becky deserves recognition for what she's done. She did not mention the contest going on but I did go online to look at the consumption report for myself and that's when I noticed the current contest. Since I was already going to tell all my neighbors might as well try to win contest. It's pretty cool they have incentives like this to help the community save water. Another staff member reached out to me, Kait, and gave me a link to possibly correct some of the billing issues since there was a month long water leak at my house. The form was for "leak adjustment". It was noted that it's not guaranteed I'd see results/changes but I'm happy that they reached out and offered to help. Thanks again for everything Team Diablo Water District.

Good service, helpful staff.

Had a set back during COVID, district was helpful in getting me on a payment plan.