ACE Home Health and Hospice

A close friend living with me received care from Ace Home Health. She had waited over 2 weeks for a call back from another agency that her doctor had recommended. When she reached out to Ace within a few hours her insurance was verified and an appointment was made with a therapist who came out to evaluate her within 24 hours.
All of the staff were respectful, timely and compassionate. We would highly recommend this agency to friends and family.

I would recommend this company to anyone! They have a great team that works with you especially in the end-of-life care of your loved ones. I have experience with different Hospice Company for more than a decade but so far Ace Hospice is what I prefer for our care home because of their Case Manager- Ninia Villanueva. She is very compassionate, dependable, dedicated and knowledgeable. She deeply cares for each of her patients and treats them like her family. Regardless of what time of the day or even days of the week, if our resident needs to be attended by a nurse she is always available to check the patient and never leaves not until the patient is comfortable and okay. That is what you call dedication to helping people! Being in hospice care is not something that happens often to everyone that is why most of the family are puzzled and do not know what to expect on what is gonna happen to their loved ones. It is an overwhelming situation for them but Ninia always find time to talk and explain to the family any concerns and issues regarding their loved one's condition and what to expect, for this reason, it gives the family peace of mind and comfort knowing that their loved ones with life-limiting illness are well taken care of with respect and dignity.

Lastly, I am thankful to the whole care team who takes care of our clients, from Mario who is the Home Health Aid who does excellent job in personal grooming, LVN’s name Eme and Noe who provides medical comfort and care, Pastor George who provides emotional and spiritual support and Alexia the social worker who was able to send volunteers to sing for one of our client.

First, I would like to say thank you for all the hard work you all do to provide excellent service. Ace home Healthcare & Hospice provides supportive and compassionate service to their patients as well as to their families. The company staff is a responsive organization with an outstanding professional clinical team. I would highly recommend this company to anyone!