Walnut Creek Chrysler Jeep Dodge Ram

• Ramneet Singh
  
  
  (May 30, 2023, 12:27 am)

  Thank you Christian(Service Dept) for the support you provided! I was sceptical taking Pacifica for some service! But Christian made it more so easy and fast! Loved the service thanks buddy! Also all other service centres were booked for 1-3 weeks this centre always have availability same week or less

• Jacob Stansky
  
  
  (May 18, 2023, 3:07 pm)

  I'd leave 10 stars if I could. This is a real service department. For 2.5 years we struggled with an issue with our 2014 Jeep Grand Cherokee through the Pleasanton Jeep dealership. They never solved the problem after multiple times "fixing" the issue, charging us the $275 fee each time (plus other costs) and sending us on our way. Pleasanton is THE WORST at communication, held our car for months saying "we're testing it but don't see the issue." They even changed the battery and called it good. The car malfunctioned in severely dangerous way, the transmission would shift and get stuck in 1st gear even at high speeds while driving, and they kept sending us home calling it done.
  
  Fast forward to finally pulling our car out of Pleasanton's hands (way too late) and towing our vehicle to Walnut Creek. In two days the Walnut Creek Dealership found the issue, worked with our Lifetime Warranty company, got the problem solved in half the time they initially expected AND went on to fix other things they found during their inspection that were covered by our warranty.
  
  Christian, our service specialist, was in constant communication, like daily, even on Saturday, and was always upbeat and straight forward.
  
  If you wanted to hear from Pleasanton Jeep Service you'd have to call 3-5 times, leave messages that don't get returned and ultimately just show up if you wanted to talk to anyone.
  
  We were about to donate our vehicle until Walnut Creek Jeep dealership fixed her up and now she drives perfectly. They did in one week for $100 what Pleasanton could not do in 30 months and thousands of dollars (and three tows) later. Lesson learned.
  
  We will only use Walnut Creek Jeep dealership for our service needs and they have single-handedly restored our faith in Jeep.
  
  When we went to pickup the vehicle a service rep stood up from his chair, greeted me, walked me to the cashier, waited while I took care of the paperwork, took the time to review the paperwork and to find out if I had any questions and then walked me to my vehicle which was already waiting for me. This is service. Pleasanton was waiting in the service lobby for 3-10 minutes while service reps looked at their computer screens and waiting 10-20 minutes for them to bring your car around (if you didn't have to go in and remind them).
  
  10 STARS Walnut Creek!

• Job Mejia
  
  
  (April 26, 2023, 8:42 pm)

  Phenomenal service. Fabiola booked my appointment to repair my vehicle and made the process extremely easy. Claudia and Jose kept me informed every step of the repair. The staff made my experience painless and although my vehicle was in repairs for 3 months (thanks geico) the staff was extremely helpful and overall pleasant to work with. Definitely recommend getting your vehicle worked on this staff as they genuinely care for customer satisfaction

• Alex Campbell
  
  
  (March 28, 2023, 4:06 pm)

  Christian is absolutely amazing as my service advisor. I've been working with him for a little over a year. I have a 22 wagoneer and a 22 compass. I would highly recommend dealing with him because he is honest, friendly and helpful I've also had a warranty come up for the compass and he is taking great care of me getting my loaner approved for more than a month while the part has to come in he is definitely all about the customer. If you're looking for an awesome advisor, go with Christian 😎😁

Stead Automotive Group

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Dodge, Chrysler, Jeep & Ram Dealership near Antioch, CA

Turn left onto Parkside Dr. Turn right onto N Main St. Destination will be on the right. Walnut Creek Chrysler Jeep Dodge Ram. Phone: (925) 937-5060. 2404 N Main St Walnut Creek, CA 94596-3557. 2404 N Main St.