Avis Car Rental

I've been a long term customer of Avis/Budget since 2006. I've see a range of horrible customers come in and treat the staff disrespectfully. They've practiced far more patience than anyone should have to. I appreciate them immensely for always taking excellent care of me. I wouldn't rent anywhere else. I find that MOST of the customer complaints (not all) are from very petty, entitled and hostile people who believe that the "service" industry means "slave" industry. I've seen it numerous times over the past couple decades. Avis/Budget staff do the BEST they can to accommodate EVERYONE. I don't think I'd still be a customer had they not been the wonderful and caring they are. I'm sorry for those who legitimately have complaints, the rest of the bad customers make it challenging for everyone else.

I give this location 5 stars for EXCELLENT customer service!

In early August, I was early for my reservation and let others go before me. The team was very efficient and processed everyone's reservations quickly. Once I completed my reservation, I inspected my rental vehicle, and realized I did not have the right charging cable for my phone. I was concerned due to driving a long distance in unfamiliar territory, and needing to rely on my phone for navigation. Both reception employees were eager to assist me , and ultimately Wendy gave me her own personal charger. Thank you Wendy and the staff for going above and beyond - totally unexpected! 5 stars because that kind of service is truly exceptional.