Caliber Collision

I needed my bumper fixed which was dented on my small 2020fit and was looking around shops estimates and reviews. When I came across Caliber Collision on Yelp I was drawn in by their reviews and I liked reading how interactive they are with their customers which made me feel at ease to go to them. I felt welcomed by the team and they worked with my insurance and they communicated clearly with me what they were going to do and were very kind and professional. I get anxious because I’m not good with car parts knowledge so auto shops stress me out but I had a great service the moment I went in with the girl at the front and then I was helped by Nahum and he was so courteous. They gave me updates on the status of my car and within the week I was able to pick it up and it looked like it was brand new again! I love how they treated me so well. I am shy on leaving comments but I am so grateful because I’ve never had experience like this before and I hope I can be small part on letting them know I appreciate their work and hope they get the appreciation they deserve for everything they not only do to help your car but also value you as a person! I hope I don’t have to be back at an auto shop soon but if I do I will not hesitate coming back here. I highly recommend this place. There are other branches but this one on Pasadena is the one! Everyone was awesome but I’m telling my family about Nahum since he was the one that helped me out with my problem.

Customer service was great Allen made sure to update me at all times about any repairs. They actually had my car ready before the expected date which was great! They also contact you with the nearest Enterprise they come and drop you off which makes it much easier for the customer. Definitely will be recommending Caliber.

Nahum will definitely provide you with great service and their team is great at what they do. I was rear ended while at a complete stop by a car going at least 40mph and the car looks brand new. Their lifetime warranty is icing on the cake. There’s an enterprise car rental near by with pickup service but they plan on bringing one on site soon. Looking to bring back the Jeep for some upgrades because the work and price is just and well worth it.

Happy Munchies,
@aVeganAndHer

The car looked like new again and I was so thrilled to be "back in the rhythm of life". I had such a positive experience. Car accidents are obviously disruptive and unpleasant but CC made it easy and painless. They are so organized, they gave me an estimated date it would be done, gave me updates a couple of times a week, and my car was even ready a day before, which worked out perfect with my schedule and plans! It was also nice to know there are multiple CCs so any CC can honor the work warranty. Kara at the front desk is courteous, quick, nice, and helpful and does it all with a smile. Edgard was very efficient, kept me updated, and my drop off was seamless - he knew what to look for and understood my concerns. The manager at pick up was friendly, respectful, and patient -- we were able to inspect every detail of the car and see that everything looked amazing. Incredible customer service from everyone.