Bien-Air USA, Inc.

Sent in my iOptima and they sent it back fixed. Glad they could get it working even when it was a difficult promblem.

Other than having exceptionally great products, the post-sales service is extraordinary. I had 2 incidents with after sales, first one was last September, I had a weird problem with my IOptima motor, after sending it to be checked, Mr Hugo Lewgoy contacted me and mentioned that there is a metal part broken in the motor cable, after explaining to him that it wasn’t something i did, he replaced it with no charge and was very helpful in explaining what might cause this problem so it won’t happen again. The second incident was my assistant’s fault, the hand-piece fell from him and was eccentric, so when i sent it for check-up, he gave me different options to solve the situation and after back and forth emails, I chose to repair it, and asked to ship it to a different address as I am currently not in the US. Unfortunately it got shipped by mistake to the old address and the package couldn’t be found to send it back to them. I woke up the next day to an email from Mr Lewgoy asking me to confirm the new address as he is gracefully going to send me a new one to the new address without me even asking.
To sum up, this company, more specifically Mr Lewgoy truly knows the meaning of Customer Service, and since I contacted Mr Lewgoy, he hasn’t been anything less than helpful and professional.

Bien-Air Does it Again!
I am very satisfied with the quality and precision of my Swiss electric instruments. After a few years of uninterrupted service in one of our operatories it was time to get both of my highspeed contra-angles fixed. The customer service team and after sales department guided me through the 2 step process and even expedite my repair free of charge with a 24 hour turn around time and express shipping!
All my best to the entire Bien-Air team!
Doctor Amorin.