Kelly Brennan - State Farm Insurance Agent

It's not an exaggeration when I say that I love Kelly. She is an amazing Agent, a wonderful person, and has a great team. She cares about me and my kids and has always offered me the most thoughtful advice. When anyone in my family calls her office, they know us, and know exactly what to do to help. I cannot begin to tell you how important that is to me! Kelly helps me personally when I need her, but Teri and Victoria are each absolute stars too! I am so grateful to have been part of her Agency for over 20 years.

Kelly and her team are very responsive to my needs. The are very helpful, kind and really take care of us.

I've been with State Farm since 1989 and this particular agent since the early 1990's. Their service is solid gold. If this agent stopped selling State Farm policies and went to a different carrier and took her awesome office staff with her, I would follow them to that other carrier, that's how much of my loyalty that she has.

Her office staff is bar none the best customer service that I have ever received, from any business, anywhere. They answer their phone when it rings, if it goes to voicemail it truly is because they are helping someone else and they call me back right away. Any question that I have, I know I can trust that they will give me correct information. If they don't know, they will say, "I don't have that answer, let me reach out to (claims, underwriting, whoever) and get back with you this afternoon". And then they do exactly that.

They give wonderful advice on coverage options, why you should buy more, or why it is that you don't need as much as you think you need. They are available to discuss these options and the ins and outs of my life with me and I so appreciate them.

I moved out of their county a few years ago but I'm sticking with this office as my contact point for payment, policy changes, etc. I'm never changing agents. They can move me to a more local agent when they pry this office's phone number out of my cold dead fingers!

We have been with Kelley for near 40 years. Her office is one of the most service oriented office I have ever come across in my long association with State Farm insurance. All of the office personnel are friendly, helpful, go get it done type. Response is immediate unless research has to be done to get the correct data. I find that Kelley monitors her email even during the weekends and her family vacation time. She often responses back during her off days when the situation requires such. As a result of this fine experience with Kelley and her office personnel I have moved my entire insurance needs to Kelley's office close to a dozen years ago when State Farm became more competitive in the other insurance arena, namely auto insurance. I believe Kelley's office is one of the best run amongst the State Farm agent offices.

I rarely take the time to write reviews because in today's world people only seem to point out negative experiences. I just hung up the phone with Teri and she's probably been through more life experiences with me than a family member. I've had State Farm since 2007, but had to get new policies when I moved to CA in 2013. Kelly Brennan's office has to have the best customer service I've ever had. Both Teri and Victoria go above and beyond to help me understand my policies and answer any crazy, off the wall questions I may have.

My husband is Active Duty military. I've compared our monthly costs to other insurance agencies and could possibly go to another company and receive a discount because he serves our country, but the customer service is well worth a few dollars any day. They also take the time to review my policies often and always reach out if there's money to be saved.

Teri and Victoria, thanks for everything you do. In a time where there is so much negativity and people either act like robots or just don't have the time, you BOTH make life just a little easier in so many ways. (And this is coming from a millennial!) If you're looking to get a great quote for auto, renter's, life, whatever... Look no further. They will always be number one in my book.