Western Chassis Inc

Update on my review.....
Fred from the company reached out to my husband I called him back and we had a nice long talk today. He did some research and found out that my credit card company did credit the original shipping which was $35.03 and then fred credited the $50 that we spent out of pocket to send the product back and he also explain to me exactly what happened with an outside company that they get the original parts from.
Fred absolutely made good on our complaints so I am editing this review to reflect that fred did absolutely take care of Customer Service though it was a long haul once it got across his desk he absolutely took care of it and made it right with us. Thank you fred!!!!!
Mike and Betsy richards.
I would absolutely give them a zero star if I could. I ordered mono springs for my husbands classic truck from this company it was $628.18 we were sent the springs and not the assembly kit which came with said mono springs. I contacted the company which took several attempts and many hours to finally get through to them their customer service is the worst. I was on hold for hours and hours trying to get through tried emailing and that was impossible also. Finally got a hold of a customer service rep for the company he checked the weight realized that we were correct we did not get the assembly kit (duh) and that he would send that right out. 12 days later we never got the assembly kit we then had to with our own money send back the springs because we didn’t have the assembly kit which cost us $50. When we asked for a full refund the company told me that they would not refund they’re shipping which was $35.03 or the $50 that it cost us to send it back because of their error. shipping though it was their fault for not sending the entire item that we ordered. So we’re out $86 of our hard earned money because this company sucks and didn’t follow through with their mistake and fix it.
So as a consumer I implore you do not order anything from this company it cost us $86 to find out what a Terrible company it is. Oh and when they say it’s two day shipping that’s actually two days from the day they decide to mail it out we waited for weeks to get our product when it was promised “two day shipping“ now had they refunded my entire purchase price I would not be writing this review but I feel people need to know how awful this company actually is. (just for clarification I used the wrong wording for the parts reviewed (my bad) that has been fixed. fred from the company reached out to me to try to fix my issue.

Fred was my service representative and was very helpful with my purchase. He made sure I got the right C-Notch kit for the 85 C-10

Always a pleasure working with these guys. Every order I place is processed immediately and ships ASAP. Mike and Fred have been top notch every time I have called. Look forward to working with this business for many years to come.

Bought a set of 73-87 C10 stock height spindles for my 1975 C10. The hole for the upper ball joint is not reamed correctly and will not accept a ball joint for a 1975 (sits ~3-4mm too high, cannot insert pin through nut). Support ticket submitted, so will update if/when this is resolved.

Edit: Called within 2 days of submitting support ticket. Currently working on resolving the issue. Looks like they sent me 1972 spindles.

Edit 2: They did indeed send me 72 spindles (slight ball joint rock). They're shipping the correct ones and a return label for the incorrect ones.

Edit 3: They attempted to correct this. Thus far they've sent me correct year drop spindles when I ordered stock height. And now to correct that, they sent me stock height... for a 1972... again.

Edit 4: Finally talked to a tech. They did send 73-87 spindles. They just don't ream the upper ball joint hole to OE depth. So a shorter castle nut solved the issue. To add more confusion, the drop spindles are reamed to OE, so ball joints just drop in without issue.