Promax Insurance Agency Inc - Mercury Insurance Agent

I have been with Promax Insurance for many years and I have always received A+ customer service from John Wallace and his people. Lori helped us this last time around and she was friendly, super quick to respond to my calls and emails. Dealing with my son's hit and run accident was a scary and new experience for my family and it was so nice to have the peace of mind that John and Lori were taking such great care of us.

I found John Wallace and his team through the Dave Ramsey network a few years ago. I started using this company for auto when I was given a thorough assessment of my coverage and got a good price for more coverage on my vehicles. Once I bought a home, I got home owners insurance through them as well and feel so grateful to have this team in my corner. I have called them numerous times for random insurance related questions, quotes and annual insurance pricing check ups. All the staff I’ve emailed with or talked to are highly professional, knowledgeable and courteous. I highly recommend this team.

I have been with Promax for a very long time. I rarely need to call but when I do they are always Swift in answering questions. They even review the policies to make sure we are getting the coverage and discounts we should be from our insurance carrier. Lori at Promax did this for us and found thousands of dollars that had been over paid because of a glitch from the insurance. She fought hard on our behalf and I didn't even know it until she called with the good news. If I ever considered leaving I definitely won't ever again because they have my back. Thank you Lori. You're a saint!

I made a rash decision to switch over to Mercury from my previous dealer due to lack of expereince they showed in dealing with a situation, I called Mr. John Wallace from goolge search who took time to go through my records and came up with best coverages and switched over immediately and served me with beyond and above call of duty. His work ethics coupled with commitment made us feel so lucky to be under his care for our auto and homes policies. I would highly recommend John to all friends and family.

Awesome customer service from the very first phone call until finalizing the policy! John Wallace is friendly, knowledgeable and made the process of changing insurance companies painless. He searched to find me the best coverage at the most affordable price. He was so helpful in the process and kept me updated and motivated via email and by phone. John was recommended to me by my son and his fiancé, and I hope to pay it forward by recommending John to family and friends. I not only gained a new homeowner's insurance policy, which saved me a great deal of money, but also gained an insurance agent for life. Thank you John, I truly appreciate you!!!