FedEx Office Print & Ship Center

• Isla McNeill
  
  
  (July 3, 2019, 12:23 pm)

  This is by far the best one in the IE. The staff are friendly and helpful. I have been coming to this particular office since 2013 for printing projects, college apps, essays and now resumes and apartment applications. If you need to print, copy, scan, fax, ship, etc etc this is the place you need to go.

• Eric Christensen
  
  
  (May 31, 2019, 6:59 pm)

  I needed to send out a fairly large package today using FedEx. Usually I use UPS, but the product manufacturer gave me a free FedEx label. I never used a FedEx facility and didn't even know where one was near me. I found this one on Google Maps really fast and checked out the reviews. I noticed a lot of low star reviews and was concerned; most of the reviews talked about "bad customer service" experiences. So I get there and get in line; I watched around seeing if any of those "bad customer service" experience may be true. All the employees seems to be nice and were handling their job well. I step up to the help desk and they start the process of getting my package shipped. There was some minor issues getting my label printed; but the employee was extremely apologetic about it even though she didn't really need to be. It was a very pleasant experience. Then my eyes were opened to maybe why some one star reviews were coming in. As I am about to finish up; a customer that had been using a copier in the "SELF HELP" section of the store comes running up to the counter (skipping the line) shouting "Lady.., Lady.., HELLO!" "Is anyone going to help me over here"! The employee, in shock, polity says "once we are done with everything here we can help you". Then the customer, still angry, says "Are you the only employees here?".
  
  ... I work in IT, so I understand what these employees were going through here. In the world of computers and technology there is a high learning curve to things. This can really frustrate a customer trying to make a copy of their documents and the computer/printer isn't working. They don't have the knowledge on how to resolve the issue. In this case the customer was using the "SELF HELP" section of the store. Self Help means there won't be any employees in that section of the store.. it's SELF HELP. If there is a problem get in line... don't be a jerk. The employees at this store handled the situation very well and it looked like this isn't the first time this has happened.
  
  So maybe some of these one star reviews aren't deserved. Maybe things just didn't go your way and that frustrated you enough to leave a bad review. If you're having a hard time with something, get in line and wait your turn. Calmly explain the situation you are having with them. Then it's on them whether to be kind to you or not, but if your rude be expected to be treated rude or harsh back.
  
  Good experience, clean store, experienced workers!

• Gabriel Pressey
  
  
  (May 25, 2019, 11:14 am)

  I needed to print documents for a meeting and could see that this Fedex opens at 8:00. Opened right on time and got me squared away quickly. Thanks Melinda. ;)

Job Openings at this FedEx Office Print & Ship Center

Get directions, store hours, and print deals at FedEx Office on 1565 N Central Expy, Richardson, TX, 75080. Shipping Boxes and Office Supplies Welcome to FedEx Office in Richardson, Texas, your destination for printing, copying, packaging and shipping. Come try our professional printers for color...

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