Pacific Hearing Service

These folks are courteous and competent. They have been a huge help in improving my mom’s hearing life. Thank you!

I have been a Pacific Hearing (Menlo Park) customer for 4 years and was referred there by my mom (in her eighties at the time). I saw how my mom’s quality of life improved after her hearing improved from getting hearing aids. So I decided to have Dr Baxter evaluate me.

I had become increasingly aware that my hearing was getting worse. When I was in group meetings or social gatherings, I couldn’t hear everything that people were saying. Increasingly, I had to ask people to repeat what they said, which became embarrassing and tiresome. My other options were to not respond to a comment or question, or worse - to guess what they said.
I decided that the ability to hear was a priority for me as a businessman and personally. I needed to be able to hear.

Dr Baxter and the entire Pacific Hearing staff are very professional without being stuffy. The battery of hearing tests were very thorough and her diagnosis and explanations were easy to understand. She presented a range of hearing aid options and price points for me to choose from. I never felt that she was trying to sell me anything. Her clear goal was to provide solutions for my hearing loss that fit my budget as well as my needs.

I ended up getting WIDEX hearing aids. Based on my hearing test results, Dr Baxter “tuned” them to amplify specific sounds that I could no longer hear. Sounds that I could still hear were not amplified. Then the hearing aids were linked to my phone which allows me to make some adjustments on the fly in different situations (lots of background noise, etc). Cosmetically, they are not very noticeable.

The particular model of hearing aids I chose was a major purchase for me. But they provided the hearing quality that helped me the most. Dr Baxter let me test drive the hearing aids for a week to decide if they were worth the investment. I would buy them again in a heartbeat.

I wear my hearing aids everyday for 12+ hrs. My life is so much better because now I can hear all the time! I hear the people talking to me, I hear relevant conversations around me at work and home, I can hear different pitches of music, cars approaching from behind when I’m walking, and I don’t need the TV to be so loud. On and on. There is so much I would miss out on if I wasn’t able to hear. All of the above has improved the quality of my life.

I highly recommend Pacific Hearing and Dr Baxter (since she was the one that helped me. I think everyone is good). I consider them to be hearing experts and best of class.

The staff at Pacific Hearing Service (Menlo Park branch) are truly professional.
Thank you Dr. Valerie Kun, for your professionalism and thoroughness in the examination of my father, who is experiencing moderate hearing problem and tinnitus.
You were easy to talk to, and you generously catered to our myriad questions. Needless to say, you left an indelible impression on us.
We are very glad that you are working with us and wish you the very best.
Sincerely,
-Nasim

Very excited about the upcoming young adult with hearing loss meetup on Thursday, September 27th, 2018 from 6:30 pm - 8 pm at Pacific Hearing. The meetup is called Beak the Silence and the audiologists were kind to let us use their Menlo Park office as a meeting place. Can't wait to meet everyone.

I am a 76 year old, retired research physicist, but quite up to speed on matters technical. In a short span of time my mid range hearing from 3k to 5k Hz basically quit. While I could hear properly, I had difficulty understanding speech especially in high noise situations like crowded restaurants. At the Menlo Park office of Pacific Hearing Service I met Dr. Margaret (Peg) Lisi and during the 90 minute detailed technical evaluation, I new I was in good hands with her. Any geeky question I could muster about the measurement gear, the result of my test, or a few simple critiques I had of the evaluation techniques were handled with knowledge and humor. Digging into my physics training I tried to trip Peg up but to no avail.

Bottom line: Pacific Hearing Services in Menlo Park easily lives up to its reputation and while I am confident that the audiologists there are all skilled, but Peg was simple the best I have encountered. I now have, what I call my new ears, and could not be more pleased. My friends and associates are probably even more delighted than I.

Sincerely, Edwin C. May, Ph.D.