Presken Family Care

I am posting a review, as unfortunately my experience has been that generally unhappy customers post and happy customers rarely do. As a professional in the medical field and an employee of a provider office, I understand the issues with Dr Presken’s office and support staff are common. It is difficult to find experienced staff, more difficult if you are an independent provider and not affiliated with a large organization such as Centura or UCHealth. Larger organizations come with great benefits packages and typically a greater ability to pay higher wages- more providers in a practice means more revenue. Unfortunately, large practices also have providers focused on productivity and making referrals within their own healthcare system (reason why I left Centura at Southlands). Dr Presken only refers to providers she has found to provide great care, and she has always been right! The few times I have deviated from her referral (always related to insurance acceptance) I have been disappointed. As she should, she will ask to schedule an appointment for each medical need/referral a patient requests. She does not work for free, nor do I expect her to. I have never been rushed in her office, ever! And I come with many questions, again I am in the medical field but not a clinician- making me knowledgeable enough to be dangerous. She always explains why she is giving me a diagnosis and explains why she has ruled out other concerns. She also explains her treatment and when I should be concerned and call her back. When I have had more serious issues, such as COVID, her office called everyday to check on me. She gives her cellphone to every patient, and she answers. She took my call on the weekend while hiking and spent at least 15 minutes talking to me about my concern. Really? Who does that? Dr Presken deeply cares about my health and every referral she has made for me is related to her diligence to ensure I am getting the best care and optimal treatment plan. I have been followed by Dr Presken for years and refer all my family and friends. I have never been treated rudely, perhaps due to our mutual respect for one another. I highly recommend her practice. And, for reference, most primary care clinics have a current wait of at least a month to get established as a new patient. This is not uncommon post COVID. Virtual appointments are also common place, and I appreciate her diligence to ensure she maintains a healthy office.

I have had nothing but great experiences with Dr. Presken and her staff over the last few years. Her staff does a great job of following up and communicating with me. Dr. Presken cares a great deal about her patients and has gone above and beyond what I have ever experienced from other care providers. Highly recommended.