Cooper Heating & Cooling

As a former Quality professional I look for effectiveness, efficiency, and empathy in service encounters. David Baker hit the marks on all three measures. He effectively identified and fixed the problem, did so in good time and without any disturbance to our own activities, and understood our concerns, was careful to list solutions, and helped us understand how to cope with such issues in the future. This all creates exceptional satisfaction and customer loyalty. I might also add that David's professionalism and performance are consistent with our previous experiences with Cooper Heating & Cooling, and help ensure our continued relationship with the organization.

We were very impressed with the professionalism of the crew, from the original team member, Riley, who came out to see what our needs were and provide a quote, to Victor, Gotham, Ali, and more who performed the actual install. They were super respectful of our property, always careful to put down drop cloths to protect our floors, from the front door all the way to the utility room, and cleaning up well after themselves each day of our 2-day job. It was well-coordinated from the installers to the plumber and electrician—everything happened in order. Our new AC, furnace, steam whole-house humidifier, and water heater are great. Overall a job well done, would definitely use them again!

They ran a gas line for us which is such a long process because you have to deal with the city and power company, but they made the whole process pretty painless. We had Johnathan do the work and he was extremely polite and respectful of our home. They had him come out for every visit, so we really got to know and trust him. I would 100% recommend these guys!

Donovan and his crew did outstanding work. The install looks professional and works just as promised. I am more than impressed with the entire Cooper organization. From Terry in Sales to Donovan and his crew, everyone was 100% professional and a pleasure to work with. I was not expecting to purchase a new furnace and air conditioning this week but between Costco and Cooper, they sure made things easy. You realize when your heat goes out that some will try and take advantage of your situation "and location" and others have integrity like Cooper. A big thanks to everyone!