Big R Stores - Pueblo West

Initially went to the big R in town and was refused service to exchange a trailer tire. Decided to go to the location in Pueblo West and they were FANTASTIC. I believe her name was Betty, the manager was so helpful and kind. She went out of her way and helped us find the tire purchase without a receipt. They didn’t have the same tire to exchange so she gave us a full refund instead. Great service and great employees!

I went to buy chicken food yesterday, despite having been very ill for 7 days. When I pulled up to have the 9 50 pd. bags loaded, the young man doing the loading asked if I was okay. At which point I burst into tears of exhaustion and knowing I was too weak to unload it. He told me not to worry, he would come over on his lunch break and do it for me. Which he did! I am 65 years old and try to be independent. But God bless LANCE for being a hero and doing it for me. What an awesome young man! Didn't want money or anything! That's why I love Big R PW! They have the most helpful and friendly employees ever! But a very special THANK YOU TO LANCE! You are my hero!

I couldn't fish when I came in today but could when I left thanks to Bill. What a nice professional man.
He set me up with the perfect poll and all of the right gear.
Thank you Bill for a great fun time finding all I needed!
So glad you were there to make my shopping so fun.
Mallisa the manager is a jewel. Very engaging
And friendly.
Thank you Big R pueblo West!

Well driving around the Pueblo West area we stumbled upon Big R. We decided to go in and check out what they may have as we are just passing through and always enjoyed the Big r in our Southern Colorado location. Got to tell you what a selection this store had. We always skim over all the sales and and greeting cards and dog items. Got to say that they had a huge selection of different shoes and boots that were on different sales. We ended up getting a couple of items as shown this photo. They had exceptional customer service and we were helped immediately when we showed signs of looking for something. Great store great location keep up the good work.

Jim at the firearm counter is not only very knowledgeable and helpful; he is also a super nice person. A real descent man. He treats his customers and his section as if it were his own business. Not something one usually finds in a big chain store. Big R could do well by hiring more people like Jim.
I would be remiss in this review if I left out Joe. Joe works the firearm counter along with Jim. Together they have a firm grasp on the firearm industry. Both gentlemen made it easy to hand over my business to Big R. Two great hires!