Brookdale Deer Creek

My 97 year old aunt is in memory care at Brookdale.
Terilyn, patrick and Maddie, and the rest of the staff, are the best.
They make sure my aunt is comfortable and well cared for.p
I could not be more pleased.

I would like to first say my experience with Brookdale Deer Creek started about 10 months ago, when my father in law became a resident. As my wife has said in a previous review, overall we are very happy with the quality of care and staff at BDC. The one situation we would like to see improved is the activities and social events. Although there are several events through out the week, lead by Betthie Petion, there needs to be more offered to the residents. I realize Covid may have something to do with the lack of available stimulating activities but I have visited other Senior Centers, and there is much more that can be offered, including small trips. Let me state, Betthie who seems to be everywhere everyday, goes above and beyond to keep things interesting and continuous but this clearly isn't a job for one person. You can see how excited and alive the residents become when Happy Hour entertainment is upbeat verses the same old songs from the 1950s. The same applies to the daily activities. The residents need to be active and stimulated. My wife and I would like to see more choices offered to the residents, in particular, the male residents. We would love to see a few trips that are not to the supermarket or bank. We would like to see some help in the activities department, be it a hire or volunteers, so Betthie can offer the residents some new activities to stimulate them and engage with them. I realize this takes time and money but I feel it is imperative to the residents. I do hope you take these suggestions to heart. In as much as personal care and medical care are important to this age group, so is socialization. This is what makes life worth living. Thank you for listening.

We moved my mom into Brookdale about 8 months ago after an extensive tour of Broward County ALFs, feeling it was the best fit for her situation. Since then, we've seen some positive changes in leadership that have given us a strong sense of comfort regarding mom's care. One night recently, my sister and I became concerned when Mom wasn't answering her phone at a time we knew she should be in her room. At 10:45 pm I called the front desk and expressed our concern. The attendant radioed the nurse on duty who did a bed check, found my mother comfortably asleep and discovered that her phone charging base was unplugged. This was all done within minutes of my call - we could not have asked for better customer service.