Fields BMW Winter Park

I had an incredible experience at the BMW car dealership. We ended up getting the BMW X5, which is truly an awesome vehicle. The entire team was professional and ensured that everything went smoothly. I highly recommend this dealership for their exceptional customer service and the fantastic BMW X5 experience.

My overall experience was great. Karen, the manager, followed through with me every step of the way and made sure I was aware of the entire process. Their mechanic team sent me a video of my vehicle's pre-inspection, which was really cool. However, I wish their customer service would not cold transfer me to a voicemail when I called to ask a simple question. Also, a simple greeting would be delightful when I entered the building to pick up my vehicle.

Chris was very detailed explaining what was wrong with the vehicle and even had the technician send us a video showing what was wrong. He was courteous, and very eager to help. He made sure to keep me informed in a very timely manner, every step of the way!

Marco was very detailed and attentive with me. He made sure my transportation needs were met when I encountered a flat tire on my car. He made it possible to even go to my job and not had to call out because of the flat tire. Excellent service provided by Marcos, making sure everything is perfect.

Caesar, April, Michael Schultz provides the Best Customer Service ever. My 1st oil change was a breeze in and out process. The guy in the kitchen serves the most Amazing food and he's very kind. They provide the best service at BMW always with a 😃 smile