Import Auto Repair

Always a great experience at Import Auto Repair. To top it off, I utilized the Milton location to drop off my vehicle which made it incredibly convenient and saved a lot of time. Couldn’t be happier!

Auto repair business often have a bad reputation for taking advantage of women customers due to their “lack of knowledge “. Not at IAR. I was taken care of like family. The customer service rep and technicians were honest, transparent and explained things in a way that was easy to understand allowing me to make an informed decision without pressure or scare tactics.

This is first time had taken my vehicle to IAR and I had a wonderful experience. Austin was very pleasant and friendly and he carefully explained and showed how their streamlined car service process works. He went over my service request with costs and provided a written estimate. He provided a loaner car and I was on my way. He texted me a list of additional recommended repairs with costs that afternoon after evaluating my car. The report explained why they were recommended and gave me an opportunity to agree or decline. My car was ready the next morning and the repair costs were very reasonable. The entire process was very easy, efficient and pleasant. I have never experienced a more pleasurable car service in over 50 years of owning cars. Thank you Austin.

Austin and his team took really good care of me. Best of all, they make it VERY SIMPLE and stress free. (1) They contacted my warranty company to ensure the work would be approved. (2) They gave me a loaner and took my car to the shop. (3) They did the work in a competent and quick manner. (4) They brought my car back. Seriously, you can't beat that, LOL!

All around great service! Currently visiting from Florida. Having a old battery and these record low temperatures the battery died on us. Spoke with many BMW dealerships didn’t have any availability for five days spoke with Stephen and he was very accommodating helped us out same day and was very informative when it came to questions about the vehicle checking other things on the vehicle and general knowledge on import automotive vehicles. Was very worried that the car was having issues at such a low mileage but after the discussion with Stephen and their thorough inspection had nothing else to worry about and made it back to Florida fine. Car is running in great shape more of a supporter in import cars now due to the discussion with Stephen it was very clear that they are specialist due to the amount of information and knowledge gained in such a brief discussion which was freely given. With a newborn being added into the mix it was a very stressful situation which was de-stressed thanks to Stephen and his shop! Thank you again!