Philip Cohn - State Farm Insurance Agent

Philip Cohn went above and beyond to resolve a very expensive mistake made by State Farm underwriting. I was paying an outrageously high rate because I was being charged a premium for something that wasn't on my driving record. When Philip called underwriting, he was told there was no error on their end. Philip didn't accept that answer as fact.

However, there was no way for Philip to directly contact State Farm corporate because their business model is designed to be difficult. So he placed a three-way call with me and State Farm customer service and we manually filed a complaint about underwriting. From there, we were finally able to get our issue in front of management, who reviewed my premium and discovered the mistake made by underwriting.

At that point, I was credited thousands of dollars I had been overpaying in insurance premiums.

Phillip could have just took the first underwriter at his word and moved on with his day. But he didn't. He went out of his way to correct the issue. State Farm's automated systems are set up to let the customer fall through the cracks and pay the price. In this instance, the agent (Philip) prevented that from happening.

As a customer, that's what you need from an insurance agent.

I did a vehicle swap , and it was so quick and easy . They are always there to answer your questions and concerns !

Tom D is awesome! He has been working with us for awhile now and once I started car shopping for my son's first car he was able to get us quotes quickly on the cars we were most interested in. Even though I filled his inbox with a thousand questions and VIN numbers, he was never rude, and always responsive. He was able to get us discounts that other insurance carriers couldn't. He goes above and beyond to make sure you have all of the information that you need and provides the best customer service experience ever. I highly recommend Philip Cohn and his team of knowledgeable, friendly, family oriented people for all your insurance needs. Thanks Tom!

Phil and his team are incredible. They helped me and my wife out of a bind with our previous, not so incredible, insurance company. They are willing to work with you and make sure you have every possible discount and piece of information you need. More of a family feeling than a business! Definitely recommend them.