La-Z-Boy Furniture Galleries

We stopped at the Orland La-Z-Boy store to look for a sofa and a chair and a half. We were greeted by Danielle and she was very polite and helpful. We discussed many different options and she was very engaged in what we were doing. We received a thank you card from her shortly afterwards. We ordered the 2 pieces about a week later from her. A very nice experience. No push just answers to our questions.

I just had to leave this review. I live between two states (GA & IL). I was in a GA store shopping for a few items for my home in IL. Once I found what I liked I called and spoke with Hana, the store manager. Hana was a blessing. I told Hana what I was looking to purchase, and she went the extra mile and suggested that she look in the system and send me an email letting me know what was available and how soon. After reviewing the email of options, I was able to look around the GA store and make my selections. I then called Hana back and placed my order over the phone with her. That is definitely the true meaning of customer service. Hana deserves a raise and promotion!!!

I am so satisfied with the service and selection at Lazy Boy. Autumn was patient and very helpful with my choices. I ordered several pieces and the design service in my home made me feel very secure that I made the best choices. Autumn made sure I was comfortable with my purchases before she left my house and followed up the next day. The only disappointment is that I have to wait 7 months for my furniture to be delivered. I guess that is to be expected with custom made furniture. Visit Lazy Boy and see all their great selections.

Very pleased with the service received from Autumn, our sales person. She was knowledgeable and very helpful to us in choosing the right sofa. Overall, it was a very positive experience.
My only concern had nothing to do with Autumn but with Lazy Boy policy. I have previously visited a show Room in Chicago and also had an excellent experience from the sales person there. I asked if the commission could be split between Autumn and the person in Chicago and was told that it was not possible to do so at Lazy Boy.