Napleton Maserati of Downers Grove

• David Cracco
  
  
  (December 6, 2018, 3:28 pm)

  New Maserati dealership with great service. Excellent facility with friendly and helpful staff. I was very happy with the quality and efficiency of the service I received.

• Billy Cales
  
  
  (December 4, 2018, 12:13 pm)

  I had a great experience getting my vehicle maintenanced and winter tires installed at Maserati Downers Grove. My service advisor Jim is very professional, knowledgeable and prompt. All my questions and concerns were addressed without delay. The waiting area is clean with a television and refreshments.

• C. Eich
  
  
  (December 1, 2018, 5:40 pm)

  Great experience. Everyone was very friendly and Steve was great to work with. I would highly recommend this dealership.

• james pisano
  
  
  (November 25, 2018, 9:29 am)

  Update after writing this review the manager contacted me that night . He wanted to hear the full story and after hearing it he honored the original terms. They did try to tack on another charge once i was there but after a little arguing it was removed. They reimbursed me for my uber and even got me a lower interest rate on my financing than what I had previously had coming into the deal. Andrew was very knowledgeable and it was refreshing to hear someone know their stuff instead of just faking it or giving generic info . Dora with the aftermarket was amazing and very helpful . She truly wants to make sure you are taken care of !
  Id like to start out by saying thst this one star by no means represents the sales representative with whom I had the pleasure to work with during my inquiry. I worked with a gentleman named Andrew who was both highly knowledgeable and down-to-earth. My problem lies with the management. I had called about an M3 I saw online . After working with Andrew and going over several details we agreed on a price. He told me he was about to show a customer a car and would call me back for my security deposit. In the meantime, I booked a flight for the next day and went to the bank and got a certified check. It had been then half an hour and I wanted to make sure that the name on the certified check was correct and how they wanted it to appear. I called Andrew back and he told me he was sorry he had gotten caught up with selling the other car but that the M3 was definitely pulled and reserved for me . He asked to call me right back . I was leaving the bank when he called me back and gave me the news that the manager had decided to show the M3 to someone he personally knew . I was pretty shocked and disappointed at the unprofessionalism of the manager when I was about to spend upwards of $44,000 at his dealership. Andrew told me he would call me back that night if it didn't sell and he did, but even though it didn't sell he told me that the manager would no longer sell me the car for the price we had agreed on and wanted a higher price . Probably the most unprofessional thing I've ever seen in my life again I cannot say enough good things about my sales representative and I cannot say enough bad things about the apparent manager . It appears instead of buying my M3 from Chicago I will be buying it from New Jersey.

• Vincent Luisi, Jr.
  
  
  (November 20, 2018, 7:00 am)

  Paul Sidorski In the Sales Department not only knows the product but treats you like family to ensure that you are completely satisfied with your purchase of a vehicle with Napleton. Thanks Paul!!!
  
  Dora the finance manager made sure everything regarding the transaction was smooth and accurate. She was very professional and friendly.
  
  Would definitely recommend friends and Family.

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