Noble County Highway Department

I’ve decided to five star this Chase location because of one dedicated employee who i had the pleasure of meeting by chance more than circumstance….Angela Cottone. A brief background will illuminate how she resolved an issue that quickly went off the rails and was getting very frustrating. I recently moved to Florida and once a month transfer funds between my Chase account to my Citi account in “real time”, meaning instantly. On Tuesday February 7th I proceeded to make said transfer but was rejected by Chase not once but 4 times over a 2 hour period. After multiple calls to Chase and Citi I was told there must be a glitch in the system. In truth Citi informed me of a “systemic “ problem with transfers with several banks. “Be patient”, wait a few hours and try one last time Chase said.Voila!…it went through,or so I thought. I checked my Citi account,no funds arrived so I waited until the next day….still no funds. Citi said nothing pending Chase said my funds were surely debited and transferred to Citi. For most of Wednesday and Thursday I spoke to countless Chase reps to no avail. Beyond frustrating. I drove up to NY for medical issues and on Friday February 10 I walked into the aforementioned Chase bank and I met Angela. She listened to my story and took on my fight. Everything she attempted had the same results. Saturday we met again to “strategize “ and decided to wait until Wednesday February 15th. She saw me coming through the door that day very annoyed and immediately went into attack mode(my words) because the funds were still nowhere.The powers that be relented and issued a “provisional credit “….24-48hour window….guaranteed. Shockingly on Thursday the original transfer made on the 7th made it into my Citi account 9 days late!!!Without Angela I would have closed the account and taken Chase to small claims court. The whole scenario was ridiculous but Angela was my guardian angel….thank you. Steve

Excellent through and through. Most branches I reach out by phone have trouble answering their phones. This one always picks up the phone on first call. Furthermore, I worked with a representative named Ryan K. He was seriously awesome. Friendly and professional, Ryan helped make my experience at this branch go as smoothly as possible. Also went above and beyond by helping me sort out an issue with my account that my typical branch (Mineola location) completely dropped the ball on. Can't thank him enough

Sent an email about a problem, but didn't think we get a response. Instead, they came, assessed the situation, and made repairs in a couple of weeks. It makes it so much easier and safer to mow that area. Many thanks to Noble County Highway Department!