Comfort Inn Bonner Springs Kansas City

Room was your typical 2 queen room, clean, decent size microwave and mini fridge with freezer, beds were comfortable, given firm pillows like we'd asked. Only downside was that the hot tub was broken and blocked off which would have been nice to know before booking. We did enjoy the pool though. The hotel could also use better shower curtains as the water from the shower leaked out onto the floor pretty bad. Overall happy with our stay just would have been nice to know before arriving that the hot tub was out of order.

We came in at 2 am during an ice storm. The young man at the counter was so kind. He went above and beyond to help me get 2 kids and our bags in our room for the night. We were treated so very kindly for the 2 nights we were there. This place is 5 stars all the way and the staff is top notch.

We stayed at the hotel on a cross-country drive. It was easily accessible off the highway, and check-in was handled quickly even though the hour was late. The room was clean, the bed was comfortable and the highway noise was minimal. We grabbed breakfast on the go, but the dining area was bright and clean, with lots of selections for breakfast. Most importantly, the coffee tasted great!

What stands out is the customer service provided by the manager, Sumit Patel. I had left behind an article of clothing. Not only did they quickly locate it, but he readily agreed to mail the item back to me. I'm so appreciative of his help and his prompt attention. Now that's great customer service!