Bob Allen Motormall

I just purchased a 2014 Expedition from Bob Allen in Danville. I dealt with Andrew Gearhart and had a great experience. Communication was consistent and the questions I had were answered promptly. They offered me a fair price on my trade in, as well as gave me a fair price on the new ride. The team went above and beyond getting the deal done. I had driven an hour and a half from Louisville and had forgotten my wife’s name only was on the title of the trade in. And she wasn’t with me. I was about to have to go home and return in a few days to get her to sign paperwork. Instead. They offered to have one of their employees follow me home to Louisville just so my wife could sign the papers and I could take the truck home same day. Now that’s GREAT CUSTOMER SERVICE. Especially in todays world. I will definitely looking for my next car at Bob Allen Motor Mall.

Austin Austin Austin 5 STARS!!

So I have ‘leased’ through Bob Allen for many years and this was my first ‘purchase outright’. I live out-of-state so it does bear mentioning that I was also “Looking and considering an online purchase as well”. My experience with any dealership online has not been a positive one. I guess I am that kind of buyer that needs to “look, see, drive”
a vehicle. Clearly purchasing online really is not an option for me

My husband and I travelled to Danville to look at one specific vehicle. Our salesman (AUSTIN) explained in detail the amenities and features. Unfortunately I was not interested in that particular model. He then introduced us to two completely different models that we had not even considered. He took us on two separate test drives where he explained EVERY SINGLE amenity and feature (Like he was literally quoting the manual from beginning to end).
This gentleman knows his product!..a 2023 Jeep Overland L.

So we are here we are in December (in northern MI) and they just delivered this morning in the middle of a snow storm!!!!!) along with a follow-up phone call from Austin to make sure we were happy or had any questions.

I rarely leave reviews but I will say this “There is a difference between good and exceptional” and it starts with your sales person. Thank you Austin!!!