BrightStar Care of Howard County

Brightstar provided a physical therapist that genuinely looked at me as a person, not just another customer. Alli Shestra is indeed a professional and caring individual who feels honoured to help you achieve wellness. He gives you 100%. One of the nicest people I’ve ever had the pleasure to meet.

I would like to acknowledge Cynthia Washington, RN of BrightStar Care of Howard County with a 5-star review! Nurse Washington provided me with exceptional service. She was extremely knowledgeable, as well as friendly, caring and kind. She put me at ease about the process and she made me very comfortable. She was thorough and her level of professionalism was second to none! She even exceeded my expectation by following up and checking on me after her visit. I would highly recommend Nurse Washington to anyone needing a nurse to administer medical treatment. I hope I can claim her as 'my nurse' for years to come! Nurse Washington is the best!

BrightStar Care of Howard County was excellent from start to finish. I needed an escort for a colonoscopy. I called with only a week's notice, but their warm, helpful coordinator, Karen, got me right in. She gave me a reasonable flat rate with no surprises. They assigned me Tiffany, a lovely, bright credentialed nurses aide with 6 years of experience. She's also one semester away from becoming a nurse! She was a delight to talk with! I am an older woman with all her faculties and I appreciate that they didn't treat me like a child. They let me take the lead interacting with the surgical suite but were there when I needed them. I can't speak highly enough about this team.

We have been exceptionally pleased with BrightStar of Howard County. We have a long-term care giver (Sikha) who meshes great with my mom's personality. My mom is recovering from a brain surgery and extended ICU stay from May 2021. After a 5 month stay in an awful (no seriously avoid at all costs) rehab center, we decided to bring my mom home as she was deteriorating quickly and I genuinely thought I was going to lose my mom. She had medical care needs that we understood we as a family would need to take on as CNAs are not allowed to handle them and found the team at BrightStar of Howard County very accommodating and thorough in establishing the boundaries. These additional medical care needs did not last long as my mom began to flourish at home with the support of BrightStar aides. We found the customer service very responsive to our needs. We had coverage as needed to start and then landed our long term care giver. Sikha is very punctual and consistent. She has become a true friend to my mom and we consider her family. Sikha also takes great care to ensure my mom performs her exercises outside of her PT training, cooks with my mom as that is her great love, ensures she is always looking her best when headed out the door, and is quick to learn any additional needs my mom has (grooming, breathing, eating, etc). We feel like BrightStar took seriously both the care plan needs and emotional/social needs for my mother (she's a social butterfly) and found us the exact right fit with someone who is both engaging personality wise but also takes her professional responsibilities very seriously. Additionally, we have engaged a physical therapist (Robert) through BrightStar who has been a huge support in bridging the gap between what Medicare will provide and what support is needed for her recovery. My mom went from completely bed bound when she returned home in November 2021 to walking up steps in July 2022. You have no idea how hard it is to regain this ability until you go through it and Robert's guidance truly helped us to avoid setbacks as a result of gaps in Medicare funded PT due to hospital stays for additional issues. Additionally Robert has a wealth of knowledge on devices such as orthopedics we could pursue to help with issues related to mobility. We really could not be happier with the quality of care and support we have received from BrightStar in this journey on which we have embarked. My recommendation for those looking for a caregiver is to treat physical care needs as equal to emotional care needs (as in explain what personality/engagement type your loved one needs) in working with a home care agency as it really does make a difference and we have found BrightStar especially responsive to these concerns as we have worked with them. If you have a loved one who needs a higher level of care, I cannot recommend enough trying to keep them at home with the support of BrightStar of Howard County, as I promise you that nursing homes/rehab centers are not the way to go unless absolutely necessary.

The BrightStar Nurse, Shannon, who I had on and off over four years is an excellent nurse, very knowledgeable, and friendly. She got to know me as a person as well as attend to my medical needs. I would highly recommend Bright Star.