Criswell Chrysler Jeep Dodge RAM FIAT

I was having intermittent problems with my radio system. My service writer looked into the symptoms and determined that I needed to have my radio head unit replaced. I came in and they took it in and completed the swap in 45 minutes! No problems with the replacement. Great service.

I had the gold carwash and my car looks beautiful!! There was sap on the windshield which they took care of. There's also coffee inside in case you need a coffee break. It does take a little time for the car wash, quality can't be rushed.

One of the worst services that I’ve ever received. I ordered a part to the Jeep section. They gave me a wrong invoice, wrong price, and wrong pickup time. Would never purchase from this dealer again.

UPDATE: I gave them a second chance after 8 month. It seems they improved their quality customer service.
I brought my JL to get lifted there. Greg and Shane are your guys. They are polite, professional, and friendly. Their price was fair and reasonable. They got me parts which were in shortage, and got the job done very fast. Regarding parts, they match the price for me and made everything available. So I change my previous rating since I'm totally happy.

My experience with Criswell Dodge was extremely satisfying and it was a pleasure doing business with them. First, during the entire purchase that was done via email, text and phone calls, I did not feel rushed or pressured. Quick and clear communication and the advertised price never changed. My salesperson Russell went above and beyond throughout my entire purchase, he was trustworthy, professional and attentive and I had a great experience. I would definitely use them again and highly recommend them.