Gai Allen - State Farm Insurance Agent

As a satisfied customer of the Gai Allen Agency for more than 15 years, including the last 5 since moving out of state, I recently had my own "Jake" encounter. It was a critical renewal opportunity for a policy that I have owned for years and because I am presently unemployed and in financial difficulty, and I mean difficult enough that even after having lost a son in 2020, I could not see in the moment how to commit to ANY additional expense, so I ignored the NUMEROUS written notifications that I received, and then Gai called. Again, I lost an unmarried, uninsured adult son in 2020, so beyond the terms of the policy, there was no "real new" information beyond the numbers in our conversation, and I directed her to my son. She called him, and we discussed it briefly but one morning on a drive to run an errand, her phone call played in my head and I immediately reached out. That perfected personal touch was the catalyst for keeping my family from losing greatly. But what's a great quarterback without great players around them? Enter Ola Williams!!!!! Ms. Williams received the message that I left and called me back within minutes. From that moment forward it was white glove treatment documents sent to me in minutes, she confirmed my receipt and return of all necessary documents and even ensured that I was comfortable with the docusign process. Customer service is becoming more and more a lost art with emphasis ever increasing on technology, but at the end of the day, we all need and want a human touch and a voice of compassion speaking to us about something as delicate and inevitable as our existence and the well being of our loves. I know it's the other folks slogan, but I'm in good hands over here!!

I have been a member of StateFarm for over 10+ years. Gai and her staff exudes professionalism and excellent customer service. They are knowledgeable of the terms and policy, so whenever I call to discuss my Life or Homeowners insurance they go above and beyond to assist and provide insight. Thanks

Ola is amazing! She was so quick to get a quote for me and also so helpful in getting me the best price. StateFarm was recommended to me and I am very happy that I decided to go with them for my Renters and Car Insurance combined.

I always have such an amazing experience when I reach out to Ola. She’s extremely helpful and gives me the best advice when it comes to my policy. Another plus is her customer service. She gets back to me so fast and makes sure that no question is left unanswered. If you’re looking for car insurance checkout StateFarm and ask for Ola. She’s so AWESOME!

Ola is very informative about the insurance process. She saved me money, and got better insurance coverage!! Thanks Ola!! She is very responsive, explained everything in detail to make sure I fully understood everything. I can’t thank her enough for her outstanding customer service!!!!