Harvey Building Products | Corporate

• Juliana Merhaut
  
  
  (March 18, 2019, 12:58 pm)

  I had new Harvey vinyl windows (3 double rolling & 1 triple rolling) installed in my condo in October 2018. After the installation was complete, I noticed that the mechanism to hold the screens in place for the triple rolling window was unexpectedly different than the 3 double rolling windows. After a lot of communicating back and forth, a solution to fix the screen issue was proposed and then implemented. Problem solved-- I now have the exact product that I wanted thanks to the folks at Harvey!
  
  I would like to note that ultimately the issue with the screens was likely due to the way my contractor placed the window order, but the folks at Harvey were very helpful and worked with me to understand exactly what the problem was and proposed (and implemented) a reasonable solution to fix it. They could have kicked the problem back to my contractor, but after realizing that the contractor was being less than helpful, they very kindly agreed to work with me individually to solve the problem.
  
  Special thanks to Ryan Gero, Craig Brown, Jason (Jay), and Jeff for all of their help. Ryan, Craig, and Jason were all instrumental in determining an appropriate solution. Each of them spoke with me via telephone on numerous occasions, patiently answered all of my questions, remained calm even when I expressed frustration, and simply provided an exceptional level of customer service. Jeff (the technician who installed the solution) showed up on time, worked quickly, and had the job done in less than 30 minutes. He was very friendly and also took the time to make sure that any of my remaining questions were answered.
  
  I won't hesitate to recommend Harvey windows to anyone in the future, not only for the quality products (we really love our new windows!) but also for the unparalleled customer service.

• Kathleen Bartolotta
  
  
  (March 13, 2019, 4:40 pm)

  Customer service was exceptional! I called about a window that had a fog between the panes and I was assisted right away.
  James told me how to find the order # on the window and the rest was simple. Now I'm just waiting for the replacement to come in!
  
  Great company !

• Bruce Downie
  
  
  (March 6, 2019, 2:29 pm)

  I've had Harvey Majesty windows for about 8 years now and they have been great. Good initial quality and they are still looking and working just fine. Also, customer support were very responsive recently when I needed a small piece of hardware on one window replaced under warranty. I filled out the online order form, and the parts (they included a couple of spares which was very nice) were delivered promptly and without any issues.

• Michael Nolan
  
  
  (March 5, 2019, 4:44 pm)

  Over the weekend, I noticed that one of the sashes on a Harvey window had lost its' seal and was fogged over. This has happened before. I took a picture of the manufacturing label on the window to get all the information required to make a warranty claim, and submitted it to Harvey at 2:00 this afternoon. By 3:00, I received an email from Kenneth LaBonville informing me that the warranty claim had been processed and that I would be receiving a new sash in 2-3 weeks.
  I would call that exceptional customer service.

• Sandra Gaghan
  
  
  (February 21, 2019, 8:21 pm)

  Working with the Harvey Building Products is a breeze. I needed a replacement window and called the company and talked with Bill Clark. He was very knowledgeable and super friendly while helping me with my window replacement. I would recommend this company that stands by their warranties.

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