Verizon Authorized Retailer - IM Wireless

I found myself at the Verizon Store on Cambridge are Woburn unexpectedly. My phone kept losing power and suddenly got extremely hot. Like most, my phone is vital to my business and daily life. I was greeted by the store manager Ashleigh. Who informed me I needed a new phone. Which wasn’t the news I was hoping for, but with an hour or so she got me up and running with a new phone. And even looked into my account and saved me some serious money on my monthly bill. When I had a question a day or two later she followed up with me promptly, even though it was her day off she didn’t wait to respond. It been a long time since I received such superior customer service. I would highly recommend this Verizon store. Ashleigh was truly a delight to work with.

What a great experience we had with Ashleigh! Everyone in my family got new phones. At her suggestion we did not erase my daughter's old phone while it was downloading and thank goodness because the new download failed. Ashleigh to the rescue. In no time the new phone was restored with the old phone that was not erased. That's a big deal for a 13 year old! Thanks Ashleigh

It was a great visit. And was extremely helpful. Unbelievable service

Ashleigh was wonderful. She totally understood what I wanted and was so very helpful setting it all up. Couldn’t be happier with my new phone!

I was in the area going to whole foods and I saw this new store! Man am I excited to this store here. I walked into this beautiful store and was greeted by Awesome Ashleigh, as I now call her! She asked to look into my plan and see what I may have for deals available. She noticed that I was on this really old plan and that she could save me some money AND give me this HUM! I now have roadside assistance, bluetooth, and local and travel discounts! She came out to my car and set it up and downloaded the app on my phone! I love this new store! I cant wait to tell everyone about it! Thanks for awesome service and the cool new stuff!