The Bicycle Link

Have been buying my family some bikes over the last year or so and every time we go in the service is amazing. They have a great customer service team willing to help and answer all your questions. They help you determine which bike is right for you. Their turnaround time for repair or maintenance is so quick. I met Tim today and he was super friendly and helpful but I haven’t met anyone there that wasn’t.

10 year old bike with a safety recall. Bicycle Link owner and employees were very accommodating in filing for recall repair items, facilitating the delivery of repair parts and interfacing with the manufacturer. They were extremely professional and responsive in my dealings with them.

Love this place, staff was super friendly and they definitely know what they're doing. I bought my bike on FB marketplace and it'd been pretty well loved. The brakes were a little loose but I'd made do riding it for 4 or 5 months until the chain started popping off and catching and in general just having issues. I figured it was time for some TLC, and the Bicycle Link did the best job! Even things I didn't notice got fixed, they fixed the seat into position and the gear shifting works beautifully, and the price was beyond reasonable. I'll definitely be coming back here!

My bike was toward the end of its life. Instead of telling me to throw it in the trash and buy a new one, Mark the head mechanic worked with me to make the most of my bike, which still had a good frame, good brakes, and good wheels. He replaced the shifters, the crank, the chain, and the cassette. Now it goes to 11. I'm thrilled with my bike as it rides like new. His work routing the cables is a thing of beauty. I used to ride a ton and in the past did events like the Mt. Washington Hill Climb, the B2B, Pan Mass, Ride for the Roses, and the Tour de France Challenge. I don't know all of the recent technology that goes into bikes but have a good understanding of the fundamentals. For about one third the cost of a new bike, Mark did a great job making my old bike as good as new. I'm grateful for his attention to detail and craftsmanship. Ultregra 11 speed is sublime.