Quick Lane at Briarwood Ford

These folks are very accommodating and welcoming. i appreciate being able to drop my car off and pick it up later, although their waiting area is nice. The price of an oil change and tire rotation is actually comparable to the quick-lube places, with better service.

They did the works in an hour. 😊 Great. The cashier was rude but all else was great.

My daughter called me from Ann Arbor saying her driver front tire was flat… 3% air pressure on her 2020 Ford Fusion.

It was after 6pm. I opened my app, used the roadside assistance portion and was told it would be about 60-90 minutes.

I was concerned that I didn’t speak to anyone and not sure if my request would be handled or get lost.

But after about 45 mins I got a call from the towing company who showed up about 20 minutes later (on time) and then they took my 2020 Fusion to the Briarwood QL as I asked them to.

They dropped it of and put the key in the overnight slot. (They did all of this without me being on site).

In the morning I called QL store and they were very courteous and prompt. By 9:30am my tire was repaired (which was great because I only have 12k miles on them) and my daughter picked it up by 10am.

What I really appreciated is the quickness… and not having to wait all day for updates, which in turn made it easier to help my daughter with her schedule.

They were very friendly and easy to talk to. I asked how long and I got told a hour. It was out in 30 minutes possibly less. Gave me the whole works and then some. I am so happy with my service. I will keep going back, excellent!