Proozy

My husband's jacket was delivered with a cut through the bag. When I opened it the jacket had also been cut. I contacted Proozy and they asked that I take a picture of the item and email it to them. Once I showed them the proof they immediately sent me shipping information to send the item back. I took it to the given shipping company and did not have to pay for packaging nor for the shipping of the damaged jacket. It was very quick and easy. I should be receiving a new jacket soon! Proozy was very responsive, excellent customer service!

Love this website. Their sales are great and I have always received authentic merchandise. Shipping times are standard. If you see something you want, don’t delay! Sizes and color go quickly, especially if the price is great.
The only issue I have ever had with any order from Proozy was completely a screwup with delivery via FedEx. FedEx said my order was out for delivery meaning it was loaded on the truck. By 9pm, I checked again and the delivery status was changed to pending due to ‘weather delays’. There were no weather delays and my package was never seen again. I received a refund from Proozy in a few days. Totally a Fed Ex problem. I have already ordered a couple of Christmas gifts!

Proozy customer service is excellent. I have not always been happy with my purchase from Proozy but they have always endeavored to make things right. Customer service is responsive and really does try to make the customer happy. I only wish they would accept more than 1 promo code in the same order. They have been talking about making this possible for over a year now but it still hasn’t been implemented. I would purchase a lot more items if they would accept multiple promo codes in the same order. The separate shipping charges are a deterrent even when they are willing to combine shipping costs since you have to reach out and make that request immediately after you place the order. I recently had an employee, Emilie, who went above and beyond to help me with my order and I certainly appreciate her perseverance and assistance.