Travel Leaders Maple Grove

Pam MacIntyre was fantastic! We knew we wanted to go on our honeymoon trip somewhere in Mexico, but we were overwhelmed by all of the resort options - Pam worked extensively to figure out which one was best suited to our tastes. We ended up choosing the Iberostar Grand based on her personal recommendation, and it seriously could not have been any better. Every aspect of the trip went off flawlessly, and we had a wonderful time! I hope to return sometime in the future, and will definitely reach out to Pam when that time comes.

I used Amber, from Travel Leaders, as my travel coordinator for our destination wedding in Punta Cana, Dominican Republic. She was super knowledgeable and helpful with reserving our large room block at our hotel (The Now Onyx Punta Cana, also highly recommend that resort).

She helped us choose which rooms we wanted to initially reserve for our group, spoke with the hotel to get it squared away and got great rates which made it easy for all of our friends and family to come. They got to choose which rooms and the payment plans were simple! All we had to do was send the room booking link and Amber's information to our party and they could take it from there!

Amber was great at getting us exactly what we needed, working to ensure everyone booked in time, and set up our transport from airport to resort! Overall she made the most difficult part of a destination wedding a breeze. I was definitely worried going in thinking of the logistics of organizing a group booking but she took care of it all!

I had the same experience as Myles. I had a great first meeting with Tricia and then she totally disappeared on me. I only heard from her when final payment was due. She says she sent emails that never appeared. I left voicemails that went unanswered. One of the only other times I heard back from her was when she got upset she wouldn’t get her commission when I had resorted to booking things without her. Now I’m a few weeks out from my trip and forced to scramble to put the rest of the details together. Very disappointed

Edit: The manager, Nora, called me to follow up on this review and was wonderful. Within 24 hours the rest of my trip was booked. If you’re having trouble communicating with your agent, don’t be afraid to call and speak with a manager. I now have everything set up and I’m very pleased with how it turned out, in spite of the stress in trying to communicate.