Gibas Allen H

Every once in while you meet a rockstar. For me, it was yesterday when i first went to the Pembroke Pines location. There, I met Carissa who was absolutely determined to ensure that I could have my appointments as soon as possible. Understanding the urgency, she did everything she could from the moment I walked to make it happen. She even recommended an alternative imaging service since her schedule was absolutely packed. I mean who does that? - you know who - someone who puts customer care first! Carissa was more concerned that I had my situation addressed as soon as possible. She not only provided with the address but locked me into an Akumin appointment days away, if her suggested spot could not accommodate me. She also promise she would immediately contact if something came up. Unfortunately, the "other company" did not accept my insurance, but fortunately Carissa did not give up the hunt. I received a call from her today when there were changes in the schedule, and she could plug me into the schedule with each of my scans right after each other. It was great, and my technician Nicole was the consummate professional and did a great job. So for the epitome in customer service I can easily say that Carissa did not raise the bar, she is the bar!!