Only 1 Auto Glass

Took my car to get my passenger window fixed & they did a wonderful job! It only took an hour to get the job done! Also, I want to shout out to the front desk lady (Sorry, I forgot your name.)! She was super friendly & kind! I never experienced with any front desk receptionist like her before! She has a great attitude & her customer service is amazing!

UPDATE:
As stated below, Only 1 Auto Glass promised to replace the distorted glass under warranty.

I was fortunate to have the same Technician. Upon arrival, we talked about the glass, he jumped in the driver's seat to check the view through the glass. He saw the distortion and immediately started the process of replacing it.

It took about an hour to replace the glass, he cleaned up, advised me wait a while to drive the vehicle and also avoid car washes until everything was cured.

Great service and follow through. I would definitely use their service again in the future.

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Only 1 Auto glass was called to replace the rear window on my SUV.

The technician showed to my house on time and was prepared to perform the job

He was done on time and cleaned up. The car was vacuumed and the broken glass was all cleaned up.

I rate only 3 stars because the glass they installed is distorted. Viewing traffic behind changes the vehicle height and width based on my sight line.

I contacted Only 1 Auto Glass and they are in the process of ordering a replacement glass and plans on replacing the current on under warranty. I will update once the replacement is complete.

I called Only 1 Auto Glass after I had already been quoted a price from a competitor. It was the reviews that got me to change my mind. When I called, the lady that answered was very polite and even informative as I thought my windshield would shatter all over me if I drove to the location. She let me know she could get someone within 48 hours and they would actually come to my home. I got Mr. KELLY & I'm glad I did! He was early, efficient, polite & very professional. He cleaned his area after and was literally done in about 30 min 💪🏾 Highly recommend, windshield looks perfect 🥰

Great experience! I contacted Only 1 Auto Glass about a crack in my windshield that was growing by the day. Within hours, they called me for details, got my insurance rep on the call and figured out the insurance details with me. The next day (my schedule wouldn't allow sooner- they were wonderfully accommodating) a tech came to my office building to change out my windshield in the parking lot. They could not have made the process any easier!

EDIT: 3 days after the crack was repaired, I got a rock chip in the windshield. I contacted Only 1 Auto Glass and once again, they sent a tech to my office building to repair the windshield in the parking lot! I absolutely love that I do not have to go out of my way to take time off work and try to find a time to make it to their shop, they come right to you and are so flexible with their schedule.

I got to witness superior service not only once, but twice in a week and despite the unfortunate situation(s) with my windshield, I would happily use Only 1 Auto Glass again!

My insurance company recommended Only 1 to me when my windshield cracked. I was blown away by the friendly and accommodating staff. Carrie was particularly outstanding - had best attitude, super friendly and probably the best customer service I have seen in a long time. I would definitely use them again in the future!