Compass Health Network - Behavioral Health Crisis Center

very sweet people and very helpful, had a good experience here

I have ADHD, and there’s currently a stimulant shortage for what I normally take. I called multiple pharmacies in the area and they didn’t have any of the doses I’d normally take in stock. My coworker mentioned this place to me, so I got a lower dosage of my prescription sent to them. I called the pharmacy to let them know, and the man that answered was very polite and knowledgeable about the stimulant shortage, and even gave me information on my drug’s expiring patent that I didn’t know about. He was able to get it filled that same day, however I had issues with my prescription insurance wanting to do a preauthorization for a lower dose. This same pharmacist that helped me on the phone was very empathetic and talked me through all of the necessary steps of insurance pre authorization. He contacted my prescription insurance for me and even advocated for me on the phone with them, attempting by to bypass the unnecessary preauthorization (it was the same drug I’ve been on for over 12 years, just a slightly lower dosage, so the preauthorization for it during this stimulant shortage was very arbitrary and unnecessary.) He was very polite to me on the phone, in person, and on the phone with my insurance.
This facility’s pharmacy is the only pharmacy in my area that still has the dosages of the drug that I can take. There is never a line in the pharmacy, the communication with their patients and each other is remarkable.

Normally I go to CVS for my psychiatric medications, but I think I’ll just go here from now on. They are very quick to answer the phone and get prescriptions filled, and they clearly do their absolute best to advocate for their patients.

Thank you Compass Health pharmacy, you saved me in the middle of this stimulant shortage, and you made the whole frustrating process of insurance preauthorization much easier for a patient like me with ADHD that gets easily overwhelmed and impatient with setbacks. You guys are awesome 💜