| Address: | 2203 Patsy Ln, Excelsior Springs, MO 64024, USA |
|---|---|
| Postal code: | 64024 |
| Phone: | (816) 637-6952 |
| Website: | https://www.walmart.com/ |
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A few weeks ago, I dropped off film for development while I was visiting the area from Folsom, CA. I stopped by the photo department a few days later on my way out of town. I spoke to Sonia and she informed me that the prints were not ready yet. This was a dilemma as we were on the way out of town. I discussed with Sonia what we could do and I tried to pay for the pics in advance but the price was not certain due to not knowing how many photos would be developed. She suggested that perhaps she could pay for the photos when they came in and mail them to me. I thought that was a good solution and I tried to give her cash to cover the cost of the pics and postage and she said that would not be allowed, which I understood. The deal was she would mail me the pics and she would give me the total of the pics and postage and I would send her a check to cover all cost.
I got home and pics were waiting for me. Inside the envelope was a note that said, " Your photos came an hour after you left. No payment necessary. Hope you enjoyed the travels home. Pay it forward.
I truly believe Sonia is a special person. She went the extra extra mile to help a customer. She was so kind and concerned about my situation and found a way to make it work. I believe Sonia deserves some recognition as an outstanding employee and citizen.
Respectfully,
Bob Trujillo
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