Mad Hatter Auto Repair Omaha

My Nissan Xterra had broken down while out running errands, I began searching for an auto shop and was highly recommended Mad Hatter. I called them and spoke with Jeremy, he was incredibly helpful and polite. He offered me a variety of towing companies to get my car. I ended up using Ely's Towing and was very happy with them! Once my car got picked up Mike diagnosed it very quickly. I was able to get my car the next morning. Everybody I spoke to was very friendly and professional, including Andrea in the front office. I am so happy with my experience at Mad Hatter, they were honest, friendly, affordable and they did a great a job. I highly recommend them!

Mad Hatter installed a performance cat back exhaust on my son's Honda Civic. They did an excellent job. Craftsmanship was top notch and the customer service was hands-down amazing. My son is smiling ear-to-ear every time he starts the car up. I would recommend Mad Hatter to anyone that prioritizes great customer service and quality work.

Jeremy and his team at Mad Hatter Auto. blew my expectations out of the park. I called about a half hour after opening on a Monday and Jeremy was able to squeeze me in for a same day appointment and knew I couldn't leave the vehicle with them. Jeremy communicated, was very upfront, and friendly with me throughout the entire process and had me on my way with a smile before their reasonable ETA when I dropped it off and ran a couple errands. They went above and beyond throughout the whole experience and this is how more companies/shops should create first impressions for their customers.

The staff were all friendly and professional. I took my older car in for an inspection before taking it on a long drive across the country. My car was worked on by Emily, who thoroughly explained the details of the repairs, and why they were needed. Other mechanics I have gone to have recommended thousands in repairs, without really explaining the reasoning behind it. Mad Hatter does quality work at a fair price, and it seems like all of the employees there are treated well and happy with their job. I can really tell the difference when driving and I feel much more confident driving the vehicle now.

I've had nothing but good experiences at Mad Hatter. Jeremy is a great guy and very knowledgable. He was always happy to help me with multiple requests on my exhaust and they do great work at a reasonable cost. If you need any exhaust work done I highly recommend Mad Hatter, they were personal and professional and timely with me.