Kimbrough David T

James McGriff is awesome. He helped me with several issues I had with my phone. He was able to take care of everything. The voicemail issue was a problem for several years and whenever I went to Verizon in the past, they couldn’t fix it. James persisted until it was taken care of and I now have a working voicemail back.
James spent several hours with me working everything out, what superb customer service!!! He is to be commended for his knowledge, professionalism, and patience.
I will always ask for James when I go to Verizon.

James and Keith were amazing!! Very professional and knowledgeable. I came in for a simple upgrade and walked out with what felt like the VIP experience of an upgrade. They made this the best experience I have ever had with Verizon.

James was such a huge help to my wife and me tonight. He helped troubleshoot when her phone froze and wouldn’t work. He was so caring and compassionate when my wife thought she may have lost some very special pictures and messages since her mom passed away last year. He went above and beyond to stay past store closing time to resolve the issue and get my wife set up with a new phone. He kept working and trying different solutions, while comforting us at the same time. We cannot thank James enough for the kindness he showed us. He is a fine young man and we are so grateful to have met him and had the chance to work with him. Thanks again James!

Keith was AWESOME to work with! He was incredibly professional, knowledgeable, and kind. He took the time to walk us through and explain every option and step of adding a line for our daughter, and we are so appreciative of his help and patience with our trade in and new purchases. The whole team at this store provides great customer service, the store is well organized, and we like the open layout. 100% recommend a visit here!

Keith was fantastic! Very helpful and kind. Answered all the questions I needed. Helped me upgrade from iPhone 8 to 13 easily. I was helped right away because there was no one in line. I felt bad for the people that came in after me because my process took awhile and they had to wait a little bit. For them, having a 3rd worker would have helped, but my experience was great!