Brake Masters #230

Great service, friendly. From my inquiry on the phone to paying our bill, we were treated professionally. They took the time to explain my concerns. I have found a place to service my mini cooper!

My husband is a frequent customer in this branch when it comes to car repairs. Aside from excellent customer service, they have honest and experienced technicians.

Mr. Anthony Dupee have been very nice to give updates and clear explanations about the repairs needed (oil leak). My husband has developed confidence and would gladly recommend this branch to our friends and relatives.

SOMETIMES WE DON'T GET IT RIGHT THE FIRST TIME!

I never have had any major problems with my 2012 Dodge Ram 1500 until August of 2023. It wouldn't start one morning in August. After my roadside service came and gave me a boost I drove it Sam's club to have my battery tested and replaced. The next morning I had to call my roadside service again for another boost. Once again the next morning I had to call my road service again. This time I had it towed to Brake Masters #230 for a engine diagnostic test. From the results of the first test my Ac and door locks were repaired. I had to return back to Brake Masters about a week later for the same reason. This time my fuel pump was replaced. Unfortunately, I had to bring my truck back to Brake Masters for not starting again. This time I was asked to leave it there overnight so they could try it in the am. I guess you are wondering why I gave them 5 stars. The reason is because each time I would bring my truck back they never gave up! They kept trying to repair my truck.
I even received a phone call from a polite district manager apologizing for my inconvenience and providing me with a rental car, reassuring me that they would find and repair whatever was causing my truck to not start. He also told me I would be able to use the rental at no cost until they got the parts needed to repair my truck. They never gave up trying to figure out why my truck would not start in the am. They truly gave it their 100%! Also, the district manager would call me daily with reports. This is why I truly appreciate store #230 & the district manager for all of the hard honest work!
Thanks again,
Veronica Phillips
Las Vegas Nevada