Valley Pediatric Associates, P.A.

My spouse and I don't fully understand the negative reviews. Our experience has been mainly positive in the six months we've been bringing our infant here. The doctors we've seen all have wonderful bedside manner, especially Drs. Lee, Birnhak, and Nicpon. They take their time with us, answer our questions, and support us during off hours. Reception is friendly and helpful. We continue to recommend this practice to our friends.

It is true that there can be longer wait times, but it also depends on when you schedule an appointment. The front office will tell you that afternoon and evening hours are most favored by parents. Children aren't known for sticking to exact timeframes, and so the case log backs up. Go in the late morning or early afternoon and you may have a different experience.

Also, visit any pediatric office this season (Winter 2022-23) and you'll quickly learn that they too are inundated and overwhelmed. This is not due to the doctors' office operations as much as it is to the fact that the pandemic has helped to create a situation whereby other illnesses are spreading disproportionately. Put simply, there are more sick patients to be seen than doctors available, and many parents want to come in at the same time because it's convenient for them.

Admittedly, their patient portal isn't the most user-friendly system, and this is why I deduct a star, but it is manageable. Pro tip - you can't view documents in the app. You have to log into the patient portal website. Speaking of websites, they continue to enhance their practice website with more information. They are also open to feedback on how to make it better.

One reviewer made a comment about not having proper air filtration. That's probably a good idea given what we've been through throughout the past few years, and hopefully it's a capital investment the office will consider. That said, I won't stop coming here because they don't have portable HEPA filters. The care team is what keeps us here.

My children have been patients of Valley Pediatrics for a couple of years now. I cannot say enough good things about Dr Birnhak. I am a very anxious mom who calls sometimes even when half of me knows I don’t need to, but I need to ease my mind. Dr B is always very thorough and patient. She is 100% attentive to my concerns and always addresses them entirely. I have convinced many friends and family to switch over to her & will continue to do so. My children adore her also. So thankful our family found her!