Verizon Authorized Retailer, TCC

• Erik T
  
  
  (September 27, 2016, 4:16 pm)

  This store is run very well.
  When I was down there for vacation, I wanted to upgrade to the Note7. Went to another Verizon/TCC store that was closer, but I'd like to forget about that experience...it was the fault of who ran that store, not TCC. I'm guessing the person running it needs alittle more education on customer service. Anyway, that's not what this review is about.
  After that, I went to the next closest location and that was this one on Boardwalk. MAJOR difference.
  The sales man I worked with was very personable, wanted to help and seemed to care. Very important to care about your clientele.
  The only issue I had, didn't realize it was an issue at the moment, was that they weren't well informed about the issue with the Note 7. I had casually heard about the issue, asked the guy if he's heard anything about exploding phones, of which he hadn't. I don't blame that on him, there was alittle lack of communication going on with TCC but after bringing up my concerns to them, they seemed to have really truly cared about what I had to say. I was very grateful.
  I've since returned the phone and plan on going back to TCC to get a new one, just because a company who actually cares about their service deserves attention & some praise. I'm not sure if going to a company like them, which is essentially a middle-man, costs alittle more- if there's an extra charge or not- if there is, it's worth it because of who's backing up the service.
  All of this to say, This location is a great store to do business. Professional, helpful & care.

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