ACROSS INTERNATIONAL

I had a very pleasant experience with Across International. Our lab has been working with Across for 5 years now. From all the purchases we had in the past years, we have received excellent customer service and after sales care. Recent order with Across, We received shipment damaged due to FedEx shipping carrier's mistake. But Across went beyond to get us a new unit while they worked with Fedex to resolve the issue. 5- star service and thank you.

The service offered by the AI team, specifically Maxwell and Vivian, was top notch. We had an equipment failure and needed replacement. By 4 PM the same day they had helped us source a piece of equipment within our budget along with an superb warranty program. They understood our needs and helped us every step of the way and we will continue to do business with them in the future.

Patricia Miguel, Sales Representative for Across International is an absolutely outstanding Sales Representative. Our company ordered a special furnace from Across International and required that furnace to be shipped overseas to Russia. After a few phone calls, we immediately ascertain that this sales woman knew her business and would get this difficult transaction accomplished and on time. The transaction was difficult since she was dealing with a US Company coordinator, a Russian Company who was the purchaser, Russian customs, and a short time timeline. This was not a typical transaction. With persistent professionalism, she worked through and solve every problem. After the purchase and shipment was completed, she still provided incredible assistance in resolving critical equipment technical questions in a very short time. Because of Patricia Miguel's professionalism and persistent determination, we always felt confident that we were in good hands. Across International has good products and excellent service with employees like Patricia Miguel. If you are purchasing a furnace from Across International, we would very highly recommend that your company should request Patricia Miguel (Sales Rep.) to handle your purchase transaction.

Across International has 5 star customer service. Have ordered vacuum ovens, dry scroll pumps, and their 5l short path at multiple labs. Everything is exactly how I wanted it. I also sent back some accessories that were not needed and they were able to give my account full credit for the item, granted it was still in the original packaging. It frustrates me when I have to source materials from other vendors, because AI makes it so easy.